I had an appointment scheduled for August 15 with the promotion of a partial highlight and cut for $100. I already had grown balayage and just wanted some money pieces in the front and a trim. Emily told me the day that it would actually be $145 since I have balayage, no big deal but I just wanted money pieces and tone (not full balayage but whatever.) I think a true consultation was lackluster and as soon as she got done applying the bleach, I knew it was a lot. While I was getting my hair washed, Emily asked another stylist to come over and check. I knew it was probably iffy. After she got done drying my hair, I realized it was extremely brassy and bright, and my balayage was gone. I still paid and tipped for the service and was trying to give the benefit of the doubt that maybe I just need to wash and style it myself. Not even a couple hours later, I reached out to the owner and explained that I didn’t like it. It was a complete 180 from previous style and nothing I wanted. Emily and I agreed to reach out the next day and try to tone it down. Which I appreciate her reaching out so quick. At that appointment, while I was there, she called the manager and asked if I should be charged for today, that made me feel awkward and on edge, I paid and tipped yesterday! After she added some blue shampoo to my hair, my hair turned blue. Not even just blue, it looked like a melted m&m McFlurry. She told me to hang tight for a bit and just see if the color washes out, so I did. To be fair, the toner did wash out, but I was left with a huge line of brown to brassy blonde. The balayage that I had previously loved was gone. I told her immediately that I didn’t love this and she agreed to have me come back. NOTHING WAS EVER MENTIONED ABOUT ME HAVING TO PAY TO FIX THE HAIR I ALREADY PAID FOR. She added dimension pieces, to the all blonde hair that I never asked for. She never mentioned anything about me having to pay, in fact at the last appointment she told me if I come back within the next few weeks I would not be charged at all. I’m a pretty understanding person, and I do know that sometimes with chemicals, you never know, but if I left with blue hair, why should I have to pay to get that fixed? I left with brassy hair, should I have to pay to get that fixed? It doesn’t make sense. At the end of the appointment where she did the dimension, she brought me over to the checkout area and was like “oh it’s $90” and I’m thinking for what?! I already paid for the service. Maybe I should have been more assertive, but her and I were the only ones in the building and what is the client supposed to do? She offered me a 20% discount for being blindsided. I’m at a lost what to do. I don’t like my hair, I paid over $250 for something I don’t even like or wanted.
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